This Privacy Policy explains how Takyu, a company registered in the United Kingdom (“we”,
“us”, “our”), collects, uses, and protects your personal data when you use our website and services.
We provide a digital service that allows users to generate luggage transfer instructions and documents for use with third-party luggage delivery providers in Japan.
You may contact us at: Email: info@takyuapp.com
2. Personal Data We Collect
When you use Takyu, we may collect the following information:
a. Identity and Contact information
Full name
Email address
Phone number
b. Travel and Service information
Pick up and delivery addresses
Travel dates
Information required for administrative forms
c. Payment information
Payments are processed securely via Stripe. We do not store your full payment details.
We may receive limited information related to your transaction, such as:
Customer name
Email address
Payment status
d. Technical data
IP adress
Browser type
Cookies and analytical datas
3. How We Use Your Information
We process your information for the following purposes:
Provide and operate the Service
Generate luggage transfer documents
Send confirmation emails and documents
Process payments
Improve and maintain the Service
Ensuring website security
4. Third-Party Services
We rely on selected third-party providers to operate and deliver the Service. These providers process personal data only as necessary to perform their specific functions.
These include:
Framer (website hosting and infrastructure)
Stripe (payment processing)
Google services (Gmail, Google Sheets) (email delivery and data storage)
Make (formerly Integromat) (workflow automation)
PDFMonkey (document generation)
These providers may process personal data on our behalf as service providers, or, where applicable, in accordance with their own privacy policies.
By using our services, you agree that we may share the information required to provide the Service.
5. International Data Transfers
We may share your data with:
Japanese luggage transport companies (to process your request)
Payment service providers (e.g., Stripe)
Hosting and IT service providers
Customer support tools
We do not sell or rent your personal data.
Each service provider is contractually obligated to protect your data. Their own privacy policies apply.
By using our service, you consent to this transfer, which is necessary for the proper performance of the service. Since our service uses Japanese companies, your data may be transferred to Japan. Japanese privacy laws may differ from UK or European standards. In any case, we do not transfer or process any sensitive data. The information transferred is strictly limited to what is necessary.
6. Data Retention
We retain personal data for as long as necessary to provide the Service and maintain operational records.
Some data may be retained for a longer period where required for administrative, legal, or operational purposes.
Generated documents may be temporarily stored by our service providers and delivered to you via email.
7. Data Security
We implement appropriate technical and organizational measures designed to protect your personal data.
Access to personal data is limited to systems and service providers necessary to operate the Service.
8. Legal Basis for Processing
Under the UK GDPR and EU GDPR (where applicable), we rely on:
Contract performance (to prepare your documents)
Consent (cookies, optional communications)
Legitimate interest (security, fraud prevention)
Legal obligations (accounting, record-keeping)
9. Your Rights
Depending on your location, you may have the right to:
In any case, you have the option of filing a complaint with the ICO (United Kingdom) or your local authority.
10. Cookies
We may use limited cookies or similar technologies necessary for the operation and improvement of the Service.
We do not use advertising or tracking cookies. Where required, we request your consent before placing non‑essential cookies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website. Only this version is considered the official version.
12. Contact
If you have any questions about this Privacy Policy, you can contact us at:
Email: info@takyuapp.com
Last updated: 18.06.2026
1. About Us
This Privacy Policy explains how Takyu, a company registered in the United Kingdom (“we”,
“us”, “our”), collects, uses, and protects your personal data when you use our website and services.
We provide a digital service that allows users to generate luggage transfer instructions and documents for use with third-party luggage delivery providers in Japan.
You may contact us at: Email: info@takyuapp.com
2. Personal Data We Collect
When you use Takyu, we may collect the following information:
a. Identity and Contact information
Full name
Email address
Phone number
b. Travel and Service information
Pick up and delivery addresses
Travel dates
Information required for administrative forms
c. Payment information
Payments are processed securely via Stripe. We do not store your full payment details.
We may receive limited information related to your transaction, such as:
Customer name
Email address
Payment status
d. Technical data
IP adress
Browser type
Cookies and analytical datas
3. How We Use Your Information
We process your information for the following purposes:
Provide and operate the Service
Generate luggage transfer documents
Send confirmation emails and documents
Process payments
Improve and maintain the Service
Ensuring website security
4. Third-Party Services
We rely on selected third-party providers to operate and deliver the Service. These providers process personal data only as necessary to perform their specific functions.
These include:
Framer (website hosting and infrastructure)
Stripe (payment processing)
Google services (Gmail, Google Sheets) (email delivery and data storage)
Make (formerly Integromat) (workflow automation)
PDFMonkey (document generation)
These providers may process personal data on our behalf as service providers, or, where applicable, in accordance with their own privacy policies.
By using our services, you agree that we may share the information required to provide the Service.
5. International Data Transfers
We may share your data with:
Japanese luggage transport companies (to process your request)
Payment service providers (e.g., Stripe)
Hosting and IT service providers
Customer support tools
We do not sell or rent your personal data.
Each service provider is contractually obligated to protect your data. Their own privacy policies apply.
By using our service, you consent to this transfer, which is necessary for the proper performance of the service. Since our service uses Japanese companies, your data may be transferred to Japan. Japanese privacy laws may differ from UK or European standards. In any case, we do not transfer or process any sensitive data. The information transferred is strictly limited to what is necessary.
6. Data Retention
We retain personal data for as long as necessary to provide the Service and maintain operational records.
Some data may be retained for a longer period where required for administrative, legal, or operational purposes.
Generated documents may be temporarily stored by our service providers and delivered to you via email.
7. Data Security
We implement appropriate technical and organizational measures designed to protect your personal data.
Access to personal data is limited to systems and service providers necessary to operate the Service.
8. Legal Basis for Processing
Under the UK GDPR and EU GDPR (where applicable), we rely on:
Contract performance (to prepare your documents)
Consent (cookies, optional communications)
Legitimate interest (security, fraud prevention)
Legal obligations (accounting, record-keeping)
9. Your Rights
Depending on your location, you may have the right to:
In any case, you have the option of filing a complaint with the ICO (United Kingdom) or your local authority.
10. Cookies
We may use limited cookies or similar technologies necessary for the operation and improvement of the Service. We do not use advertising or tracking cookies. Where required, we request your consent before placing non‑essential cookies.
11. Changes to This Policy We may update this Privacy Policy from time to time. The latest version will always be available on our website. Only this version is considered the official version.
12. Contact
If you have any questions about this Privacy Policy, you can contact us at:
Email: info@takyuapp.com
Last updated: 18.06.2026
1. About Us
This Privacy Policy explains how Takyu, a company registered in the United Kingdom (“we”,
“us”, “our”), collects, uses, and protects your personal data when you use our website and services.
We provide a digital service that allows users to generate luggage transfer instructions and documents for use with third-party luggage delivery providers in Japan.
You may contact us at: Email: info@takyuapp.com
2. Personal Data We Collect
When you use Takyu, we may collect the following information:
a. Identity and Contact information
Full name
Email address
Phone number
b. Travel and Service information
Pick up and delivery addresses
Travel dates
Information required for administrative forms
c. Payment information
Payments are processed securely via Stripe. We do not store your full payment details.
We may receive limited information related to your transaction, such as:
Customer name
Email address
Payment status
d. Technical data
IP adress
Browser type
Cookies and analytical datas
3. How We Use Your Information
We process your information for the following purposes:
Provide and operate the Service
Generate luggage transfer documents
Send confirmation emails and documents
Process payments
Improve and maintain the Service
Ensuring website security
4. Third-Party Services
We rely on selected third-party providers to operate and deliver the Service. These providers process personal data only as necessary to perform their specific functions.
These include:
Framer (website hosting and infrastructure)
Stripe (payment processing)
Google services (Gmail, Google Sheets) (email delivery and data storage)
Make (formerly Integromat) (workflow automation)
PDFMonkey (document generation)
These providers may process personal data on our behalf as service providers, or, where applicable, in accordance with their own privacy policies.
By using our services, you agree that we may share the information required to provide the Service.
5. International Data Transfers
We may share your data with:
Japanese luggage transport companies (to process your request)
Payment service providers (e.g., Stripe)
Hosting and IT service providers
Customer support tools
We do not sell or rent your personal data.
Each service provider is contractually obligated to protect your data. Their own privacy policies apply.
By using our service, you consent to this transfer, which is necessary for the proper performance of the service. Since our service uses Japanese companies, your data may be transferred to Japan. Japanese privacy laws may differ from UK or European standards. In any case, we do not transfer or process any sensitive data. The information transferred is strictly limited to what is necessary.
6. Data Retention
We retain personal data for as long as necessary to provide the Service and maintain operational records.
Some data may be retained for a longer period where required for administrative, legal, or operational purposes.
Generated documents may be temporarily stored by our service providers and delivered to you via email.
7. Data Security
We implement appropriate technical and organizational measures designed to protect your personal data.
Access to personal data is limited to systems and service providers necessary to operate the Service.
8. Legal Basis for Processing
Under the UK GDPR and EU GDPR (where applicable), we rely on:
Contract performance (to prepare your documents)
Consent (cookies, optional communications)
Legitimate interest (security, fraud prevention)
Legal obligations (accounting, record-keeping)
9. Your Rights
Depending on your location, you may have the right to:
In any case, you have the option of filing a complaint with the ICO (United Kingdom) or your local authority.
10. Cookies
We may use limited cookies or similar technologies necessary for the operation and improvement of the Service.
We do not use advertising or tracking cookies. Where required, we request your consent before placing non‑essential cookies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website. Only this version is considered the official version.
12. Contact
If you have any questions about this Privacy Policy, you can contact us at: